Updates before
they have to ask.
SMS and email check-ins explain what’s happening during permitting, interconnection, and scheduling, in your company’s voice.
Messaging written and managed for you
For residential solar installers
Keep the customers
you worked
hard to win.
The deal is signed. The install is weeks away.
We keep your customers engaged in between.
Done-for-you updates, a branded customer portal, and alerts when a deal needs attention. From signed contract to installation.
30-minute call No obligation Report yours to keep
Your backlog, looked after.Service preview
THE BACKLOG SHIELD
A little attention.
A little attention.
A clearer next step.
14deals monitored
3need attention
11on track
Customer / stageNext step
RD
R. DelgadoPermitting · 21 days quiet
Call today
MO
M. OseiInterconnection · 17 days quiet
Check in
LF
L. FontaineInstallation scheduled
On track
Built for the gap between “signed” and “installed.”
US residential solar10–60 installs / monthManaged by the founder
The wait needs a plan
You handle the install.
We keep the conversation going.
Permits take time. Silence doesn’t have to be part of the process. Give customers clarity and your team an earlier signal when something is wrong.
Updates before
Their project.
One place to check.
A customer status portal with your branding makes the next milestone clear, even when the project is still waiting on paperwork.
Your brand, throughout the experience
Spot a quiet deal.
Start a conversation.
We monitor silence, cancellation signals, and stalled milestones, then flag customers who need your team’s personal attention.
Named customers, actionable next steps
Less guessing. More visibility.
See what your team
gets to act on.
A useful report tells you who needs attention, what changed, and what to do next. The customer sees a clear, reassuring update in your brand.
Examples of the service, not customer results. Your workflow and messaging are agreed during onboarding.
Let’s look at your pipelineYOUR WEEKLY AT-RISK REPORTExample
Three deals. Three next steps.
A focused list for your next team check-in.
01
R. Delgado Permitting
No customer response for 21 days.
Call to confirm expectations and concerns.02
M. Osei Interconnection
Waiting on a milestone. Last reply 17 days ago.
Explain the next step and check in.03
T. Brennan Permitting
Two weeks without a customer reply.
Make a personal follow-up.Fictional data for illustration. Flagged does not mean cancelled.
YOUR BRANDED CUSTOMER EXPERIENCEExample
Your Solar Company
Your solar project is moving forward.
Here’s where things stand, and what comes next.
- Agreement signed
- Permit in review Current stage
- Installation scheduling
A quick update from your solar team
Your permit is with the local office for review. You don’t need to do anything right now. We’ll let you know when it’s approved and explain the next step.
Illustrative portal and message. Actual updates reflect your project data.
A clear place to start
Your pipeline first.
A paid pilot only if it fits.
- 01FREE · 30-MINUTE CALL
Find the gaps.
Bring a recent CRM export. We review your cancellation rate, stalled stages, and the gross profit at stake. You keep the report.
- 02PAID PILOT · FIRST WEEK
Put a plan in place.
We set up your branded portal, agree the messaging, and connect your pipeline. The onboarding target is seven days.
- 03DAY 14 → DAY 90
Measure what changes.
Get your first at-risk report by day 14, then review saved deals and your cancellation rate against the starting baseline.
Make the numbers your own
What is the wait
costing your pipeline?
Use your figures to estimate the gross profit attached to cancelled deals. Then compare the pilot cost with the value of a completed installation.
This is a scenario, not an industry benchmark or a prediction of what PVStay will save.
Check my numbers in a free auditEstimated gross profit tied to cancellations$17,000 / month
At $8,500 gross profit per install, 2 additional completed installs would cover the $9,000 pilot fee.
The founding partner program
One managed service.
A clear commitment.
The Backlog Shield brings your customer communication and at-risk monitoring into one managed workflow.
The two-saves guarantee
Two saved at-risk deals in 90 days. If we miss the target, choose continued work at no additional service fee until we hit it, or leave at day 90.
Read the definition and termsStart with the free audit. If the numbers don’t support the investment, we’ll say so.
THE BACKLOG SHIELDFounding partner
$3,000/ month
90-day pilot · $9,000 total · billed monthly in advance
- Branded customer status portal
- Managed SMS and email updates
- At-risk monitoring and escalation to your team
- Monthly saved-deal and cancellation reporting
- Setup, messaging, and founder-led support
No payment to request an audit. If the two-saves target is met, the pilot converts to a 12-month founding agreement at this rate. Founding partners agree to a case study, testimonial, and reference call. The guarantee provides additional service, not a refund. Written terms are reviewed before you start.
Denislav A.Founder & software engineer
A person behind your pipeline
“You’ll work directly with me.”
I built PVStay to help installers stay connected to customers after the sale. I set up the system, manage the workflow, and review the signals with you.
We’re building our founding partner group. That means direct access to the person doing the work, and a pilot measured against your own starting numbers.
Before we talk
Good questions.
Straight answers.
The details that help you decide whether an audit is worth your time.
What happens during the free audit?
We review a recent signed-deals export with you on a 30-minute call. We calculate your trailing-90-day cancellation rate, look at where deals stall, and estimate the gross profit affected using your numbers. You get a one-page pipeline report to keep, whether or not you hire PVStay.
We already send updates. Would this still help?
Possibly. The audit checks whether customers are still going quiet between your updates and whether your team can spot them in time. If your current process is working and the numbers do not support a paid service, we will tell you.
Will we need to replace our CRM?
No. The audit starts with an export from your CRM or a spreadsheet. For the paid service, we review your existing workflow and confirm pipeline access and setup requirements with you before onboarding.
What does my team need to do?
You provide pipeline access, review the customer messaging, and join an onboarding session. PVStay handles setup, messaging, and monitoring. Your team handles customer calls and operational issues when a deal needs personal attention.
What is the commitment after the audit?
The audit is free and creates no obligation. If you choose the founding partner program, the pilot is $3,000 per month for 90 days ($9,000 total), billed monthly in advance. When the two-saves guarantee is met, the pilot converts to a 12-month founding agreement. Founding partners also agree to a case study, testimonial, and reference call. Review the written terms before starting.
How does the two-saves guarantee work?
The target is two saved at-risk deals in the first 90 days. A saved deal is a customer PVStay flags at risk who completes installation or reconfirms in writing, as defined in your agreement. If the target is missed, you can choose continued work at no additional service fee until it is met, or leave at day 90. The guarantee is additional service, not a refund of pilot fees or a promise of profit.
Your next step is free
Before you spend more
winning new customers,
check on the ones
you already have.
In a 30-minute pipeline audit, we’ll turn a recent CRM export into a clearer picture of your post-sale cancellations.
- Your trailing-90-day cancellation rate
- The stages where signed deals stall
- A one-page report with your numbers
A working session with DenislavFounder, PVStay · No obligation to buy